![]() Maintain user PCs, including upgrades and configuration as needed.Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).Maintain computer systems and act as support if any system goes down.Monitor and respond quickly to incoming requests related to IT issues. ![]() ![]() Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and initiating follow-up and follow-through skills are all essential aspects of the Help Desk Support Specialist’s role. The Help Desk Support Specialist will train users on basic system and computer functions. This person will be a key performance contributor in ensuring all JMA Employees maintain productivity by troubleshooting and resolving employee IT problems in a timely manner. This person will support the JMA Resources IT Department. is seeking a highly motivated and self-directed Help Desk Support Specialist to join our team.
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